Frequently Asked Question

Manage Your Agents, Flights, Bookings, Credit, And Commissions — All From One Powerful Dashboard. Built For Agencies That Take Their Business Seriously.

You can go live within 24 hours of account approval. Our onboarding team will guide you through setting up your agent portal, loading credit, and configuring your staff roles so you can start booking immediately.

No technical knowledge is required. Aeroco is built with a user-friendly, intuitive interface. We handle all API integrations, server updates, and security in the background, leaving you to focus on running your agency.

After signing up, you will be assigned a dedicated account manager. We will schedule a quick 30-minute training call, help you configure your portal settings, connect payment gateways (if needed), and import your existing sub-agent list.

You can allocate credit limits or allow real-time balance top-ups for your sub-agents. Our automated system prevents ticketing if the agent exceeds their limit, giving you complete control over credit risk.

Yes. You can set global markup percentages or customize rates for specific sub-agents, routes, or airlines. Markup settings are applied dynamically in real-time during flight searches.

Absolutely. Our B2B search engine supports one-way, round-trip, and complex multi-city flight bookings with real-time seat availability and instant PNR generation.

You can request voids, date changes, and cancellations directly from your B2B dashboard. The platform automatically calculates applicable airline penalties and agent service fees before processing.

Yes, we provide a fully white-labeled B2C portal. You can map your own domain (e.g., travel.youragency.com), customize the brand colors, and upload your logos.

We support all major payment gateways including SSLCommerz, bKash, Nagad, Stripe, PayPal, and major local/international credit cards with secure 3D verification.

Upon successful payment, the system automatically issues the ticket with the airline and emails a fully branded PDF e-ticket to the customer, along with SMS confirmation.

Standard reissues and cancellations can be initiated by the customer from their booking panel. The system calculates fares and requests payment for the difference before ticketing.

No, we believe in transparent pricing. There are no hidden setup fees. We offer flexible SaaS subscription tiers and volume-based transaction pricing depending on your business size.

Yes, for consolidators and large agencies processing high booking volumes, we offer custom enterprise contracts with dedicated servers, API integrations, and SLA guarantees.

Our standard SaaS plans are billed monthly and can be canceled at any time. Annual contracts are available at discounted rates but are not mandatory.

Our technical support team is available 24/7/365 for critical ticketing and API issues. General inquiries and onboarding assistance are supported Saturday to Thursday, 9 AM to 7 PM BST.

Yes, we provide robust REST APIs with comprehensive documentation. Developers can easily integrate our flight search, booking, and payment flows into custom websites or mobile applications.

We use industry-standard bank-grade encryption (SSL/TLS 1.3) to secure all data transfers. Agent profiles, customer data, and credit transaction histories are stored in secure cloud servers with daily automated backups.